Refund policy

EXCHANGE, RETURN & REFUND POLICY — ZENKAI

ZENKAI is committed to providing a transparent, secure, and customer-focused shopping experience.

By placing an order through our website, customers acknowledge and agree to the terms outlined in this Exchange, Return, and Refund Policy.

COMPANY INFORMATION

ZENKAI operates internationally through its business entities and fulfillment partners in the United States and Brazil, serving customers worldwide.

Customer support is available through our official communication channels.

Website: [INSERT WEBSITE]

Email: [INSERT EMAIL]

WhatsApp: [INSERT NUMBER]

EXCHANGE OR RETURN REQUEST PROCESS

Before returning any product for exchange, return, warranty evaluation, or refund, customers must first submit a request through ZENKAI's official support channels.

How to Request an Exchange or Return

Customers must provide:

  • Order number

  • Full name

  • Reason for the request

  • Photos or videos when applicable

After submission, our support team will review the request and provide instructions for the next steps.

REFUND PROCESS

Step 1 — Submit a Request

Customers must contact ZENKAI through the official support channels and provide the required information.

Step 2 — Request Review

ZENKAI will review the submitted information and may request additional documentation if necessary.

If approved, customers will receive return instructions and, when applicable, a prepaid return shipping label or return authorization.

Please note:

Return shipping labels may have expiration dates. Once expired, a replacement label may not be issued.

Step 3 — Return Shipment

The product must be shipped according to the instructions provided by ZENKAI.

Customers are encouraged to keep proof of shipment until the process is completed.

Step 4 — Product Inspection

Upon receipt at our warehouse or fulfillment center, the returned item will undergo an inspection to verify compliance with this policy.

Step 5 — Refund Approval

Once the inspection is completed and approved, the refund will be processed according to the original payment method used for the purchase.

RETURN ELIGIBILITY PERIOD

Unless otherwise required by local consumer protection laws, customers may request a return within fourteen (14) calendar days from the date of delivery.

ZENKAI may offer extended promotional return periods at its sole discretion.

The return period is intended to allow customers to evaluate the product and does not constitute an extended trial period or unrestricted use of the item.

To qualify for a return, products must:

  • Be in good condition;

  • Show no excessive signs of use;

  • Include all original accessories and components;

  • Be properly packaged for transportation;

  • Retain original seals when applicable.

Items returned in a condition that does not comply with these requirements may be refused and returned to the sender.

RETURN SHIPPING COSTS

If the return results from:

  • A manufacturing defect;

  • A damaged product;

  • An incorrect item shipped by ZENKAI;

  • Any circumstance required by applicable law;

ZENKAI will cover the return shipping costs.

For discretionary returns, change-of-mind returns, or situations not covered by applicable law, return shipping costs may be the customer's responsibility.

REFUND METHODS

Refunds will be issued using the original payment method whenever possible.

Depending on the payment provider and financial institution, processing times may vary.

Typical processing periods include:

Credit Card Payments

Refunds may appear within one to two billing cycles, depending on the card issuer.

Digital Payments

Refunds are generally processed within 5–10 business days after approval.

Bank Transfers

Refunds may be issued directly to a bank account held in the customer's name, where permitted.

ORDER CANCELLATIONS

Customers may request cancellation before the order has been shipped.

ZENKAI reserves the right to cancel orders in cases including but not limited to:

  • Payment authorization failure;

  • Suspected fraud;

  • Incorrect or incomplete customer information;

  • Inventory shortages;

  • Operational or pricing errors.

If payment has already been collected, a full refund will be issued.

PRODUCTS WITH SUSPECTED MANUFACTURING DEFECTS

All products are covered by the legal warranties applicable in the customer's jurisdiction and any additional warranty expressly offered by ZENKAI.

To request a warranty review, customers may be required to provide:

  • A detailed description of the issue;

  • Photos or videos of the product;

  • Information regarding use and storage conditions;

  • Order details.

ZENKAI may request the return of the product for technical inspection before approving a replacement, refund, or store credit.

WARRANTY REVIEW

Approved Claim

If a manufacturing defect is confirmed, customers may be eligible for:

  • Product replacement;

  • Store credit;

  • Full refund.

If the original item is unavailable, ZENKAI may offer a comparable replacement or a full refund.

Denied Claim

Warranty claims, exchanges, or returns may be denied in situations including:

  • No defect found;

  • Misuse or abuse;

  • Accidental damage;

  • Normal wear and tear;

  • Unauthorized modifications;

  • Broken seals;

  • Improper storage;

  • Failure to follow product instructions.

Denied products may be returned to the customer.

PERSONAL-USE PRODUCTS, SUPPLEMENTS & CONSUMABLE ITEMS

For health, safety, and hygiene reasons:

  • Certain personal-use products may not be eligible for return after opening;

  • Supplements, ingestible products, consumable goods, and sealed health-related products cannot be returned once opened unless required by applicable law;

  • Products showing evidence of tampering, contamination, or improper storage may not qualify for return or refund.

REFUNDS INITIATED BY ZENKAI

ZENKAI may issue refunds without requiring product return in exceptional situations, including:

  • Confirmed loss in transit;

  • Shipping carrier failure;

  • Undeliverable shipments;

  • Inventory unavailability;

  • Operational errors.

Customers will be notified through the contact information provided during checkout.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ZENKAI's liability shall be limited to the amount paid for the product purchased.

Nothing in this policy excludes rights that cannot be waived under applicable consumer protection laws.

CONTACT INFORMATION

For questions regarding exchanges, returns, refunds, warranties, or order support, please contact:

Website: [INSERT WEBSITE]

Email: [INSERT EMAIL]

WhatsApp: [INSERT NUMBER]

ZENKAI

"The state that precedes the strike."