Shipping policy

SHIPPING & DELIVERY POLICY — ZENKAI

Last Updated: [INSERT DATE]

ZENKAI is committed to providing a reliable, transparent, and efficient shipping experience for customers worldwide.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.

COMPANY OPERATIONS

ZENKAI operates internationally through its business entities, fulfillment centers, suppliers, and logistics partners located in the United States, Brazil, and other strategic regions.

Orders may be shipped from domestic or international fulfillment facilities depending on product availability, inventory allocation, and operational requirements.

ORDER PROCESSING

After payment confirmation, orders undergo several processing stages, including:

  • Payment verification;

  • Order review;

  • Inventory allocation;

  • Quality inspection;

  • Packaging;

  • Shipment preparation;

  • Carrier dispatch.

Standard processing time is typically between 2 and 5 business days.

Processing times may be extended due to:

  • High order volume;

  • Product availability;

  • Promotional events;

  • Public holidays;

  • Inventory transfers;

  • Customs procedures;

  • Force majeure events.

Estimated delivery times displayed during checkout begin after the order has been dispatched.

ESTIMATED DELIVERY TIMES

Delivery times vary based on:

  • Destination country or region;

  • Shipping method selected;

  • Carrier performance;

  • Customs clearance procedures;

  • Seasonal demand;

  • Local delivery conditions.

Most orders are delivered within 5 to 14 business days after shipment.

However, delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Certain circumstances may cause delays, including:

  • Severe weather conditions;

  • Transportation disruptions;

  • Customs inspections;

  • Government actions;

  • Labor disputes;

  • Peak shopping seasons;

  • Carrier operational issues;

  • Events beyond ZENKAI's reasonable control.

ZENKAI is not responsible for delays caused solely by third-party carriers, customs authorities, or unforeseen external events.

SHIPPING METHODS

Orders may be delivered through:

  • Postal services;

  • National carriers;

  • International carriers;

  • Courier services;

  • Third-party logistics providers.

ZENKAI reserves the right to select the most appropriate shipping method based on operational requirements, destination, and service availability.

INTERNATIONAL SHIPPING

ZENKAI ships to customers in multiple countries and regions worldwide.

International orders may be subject to:

  • Customs inspections;

  • Import duties;

  • Value-added taxes (VAT);

  • Goods and Services Taxes (GST);

  • Brokerage fees;

  • Other government-imposed charges.

Unless explicitly stated otherwise during checkout, such fees are the responsibility of the customer.

Import regulations vary by country, and customers are responsible for complying with local laws and requirements.

ZENKAI is not responsible for packages delayed, held, rejected, or confiscated by customs authorities.

ORDER TRACKING

Once an order has been shipped, customers will receive shipment confirmation and tracking information through the contact details provided during checkout.

Tracking information may take several business days to become active depending on the carrier and destination.

Customers are responsible for monitoring shipment progress using the provided tracking details.

ACCURATE SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

This includes:

  • Full recipient name;

  • Street address;

  • Apartment, suite, or unit number (if applicable);

  • Postal or ZIP code;

  • City;

  • State, province, or region;

  • Country;

  • Contact telephone number.

ZENKAI is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated shipping information.

FAILED DELIVERY ATTEMPTS

Customers are responsible for ensuring that someone is available to receive the package when delivery is attempted.

Depending on the carrier, failed delivery attempts may result in:

  • Additional delivery attempts;

  • Package pickup requirements;

  • Return to sender procedures;

  • Storage fees imposed by the carrier.

If a package is returned because delivery could not be completed, additional shipping charges may apply before reshipment.

INCORRECT OR INCOMPLETE ADDRESS

If an order is returned due to an incorrect or incomplete address provided by the customer:

  • Additional shipping fees may be required;

  • Delivery times may be extended;

  • Certain shipping charges may be non-refundable.

ZENKAI cannot guarantee successful address corrections after an order has entered processing or shipment stages.

REMOTE OR RESTRICTED DELIVERY AREAS

Some regions may have logistical limitations or carrier restrictions.

For such locations:

  • Delivery times may be longer;

  • Home delivery may not be available;

  • Carrier pickup locations may be required.

Availability depends on local carrier networks and regulations.

LOST, STOLEN, OR DAMAGED PACKAGES

If a package arrives visibly damaged or appears to be lost in transit, customers should contact ZENKAI promptly.

Customers may be asked to provide:

  • Photos of the package;

  • Photos of damaged items;

  • Delivery documentation;

  • Additional information necessary for carrier investigations.

Claims will be reviewed according to carrier policies, applicable laws, and ZENKAI's internal procedures.

ZENKAI reserves the right to investigate claims before approving replacements or refunds.

SHIPPING DELAYS

While ZENKAI strives to meet estimated delivery timelines, shipping dates are not guaranteed.

Delays caused by carriers, customs authorities, weather events, government actions, or other circumstances beyond ZENKAI's reasonable control do not automatically qualify for refunds or compensation.

Our customer support team will assist customers in resolving shipment-related concerns whenever possible.

UNDELIVERABLE ORDERS

Orders may be considered undeliverable if:

  • The address provided is invalid;

  • Delivery is refused;

  • Customs clearance requirements are not fulfilled;

  • Import duties remain unpaid;

  • Carrier delivery attempts are unsuccessful.

In such situations, packages may be returned, abandoned, or destroyed in accordance with carrier or customs procedures.

Refund eligibility will be determined on a case-by-case basis.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ZENKAI shall not be liable for:

  • Carrier delays;

  • Customs delays;

  • Government actions;

  • Import restrictions;

  • Delivery failures caused by inaccurate customer information;

  • Events beyond reasonable operational control.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.

CONTACT US

For shipping, delivery, or tracking inquiries, please contact:

Website: [INSERT WEBSITE]

Email: [INSERT EMAIL]

WhatsApp: [INSERT NUMBER]

ZENKAI

"The state that precedes the strike."