Shipping policy

SHIPPING & DELIVERY POLICY — ZENKAI

Last Updated: July 9, 2026

OVERVIEW

ZENKAI is committed to providing a reliable, transparent, and efficient shipping experience for customers worldwide.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.

COMPANY OPERATIONS

ZENKAI operates internationally through its business entities, fulfillment centers, suppliers, and logistics partners.

Most orders are fulfilled and dispatched from our international fulfillment center located in China. Depending on inventory availability and operational requirements, certain orders may also be shipped from fulfillment partners or warehouses in other regions.

ORDER PROCESSING

After payment confirmation, every order goes through several processing stages, including:

  • Payment verification
  • Order review
  • Inventory allocation
  • Quality inspection
  • Packaging
  • Shipment preparation
  • Carrier dispatch

Standard processing time is 2–5 business days.

Processing times may be extended due to:

  • High order volume
  • Promotional events
  • Public holidays
  • Inventory transfers
  • Product availability
  • Customs procedures
  • Force majeure or other unforeseen events

Estimated delivery times begin once the order has been dispatched.

ESTIMATED DELIVERY TIMES

Estimated delivery times after shipment are:

Destination Estimated Delivery
United States 5–10 business days
Canada 6–12 business days
United Kingdom 5–10 business days
European Union 5–10 business days
Australia & New Zealand 6–12 business days
Asia 5–10 business days
Latin America 7–14 business days
Rest of the World 7–14 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Customs clearance
  • Carrier operations
  • Severe weather
  • Government actions
  • Peak shopping seasons
  • Transportation disruptions
  • Other circumstances beyond ZENKAI's reasonable control

SHIPPING CARRIERS

ZENKAI currently ships orders using trusted international logistics partners, including:

  • YunExpress
  • DHL

The carrier selected for each shipment depends on the destination, shipping service availability, and operational requirements.

INTERNATIONAL SHIPPING

ZENKAI ships to customers in multiple countries and regions worldwide.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • VAT (Value Added Tax)
  • GST (Goods and Services Tax)
  • Brokerage fees
  • Other government-imposed charges

Unless expressly stated during checkout, these charges are not included in the purchase price and remain the responsibility of the customer.

Customs regulations vary by country, and ZENKAI cannot determine or estimate these charges in advance.

ZENKAI is not responsible for packages delayed, held, rejected, or confiscated by customs authorities.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may require 24–72 hours to become active.

Customers may track their shipment by:

  • The tracking link included in the shipping confirmation email.
  • The Track Your Order page available on our website.

Customers are responsible for monitoring shipment progress using the tracking information provided.

TRACK YOUR ORDER

You may track your order at any time through our tracking page:

https://zenkaicore.com/pages/track-your-order

ACCURATE SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information during checkout, including:

  • Full recipient name
  • Street address
  • Apartment, suite, or unit number (if applicable)
  • City
  • State or Province
  • Postal or ZIP Code
  • Country
  • Contact telephone number

ZENKAI is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated shipping information.

FAILED DELIVERY ATTEMPTS

Customers are responsible for ensuring that someone is available to receive the package.

Depending on the carrier, failed delivery attempts may result in:

  • Additional delivery attempts
  • Pickup from a local carrier location
  • Return to sender
  • Carrier storage fees

If a package is returned because delivery could not be completed, additional shipping charges may apply before reshipment.

INCORRECT OR INCOMPLETE ADDRESS

If an order is returned due to an incorrect or incomplete address provided by the customer:

  • Additional shipping fees may apply.
  • Delivery times may be extended.
  • Original shipping charges may be non-refundable.

ZENKAI cannot guarantee address modifications once an order has entered processing or shipment.

REMOTE OR RESTRICTED DELIVERY AREAS

Some destinations may have logistical limitations or carrier restrictions.

For these locations:

  • Delivery times may be longer.
  • Home delivery may not be available.
  • Pickup at a local carrier location may be required.

Availability depends on local carrier networks and regulations.

LOST, STOLEN, OR DAMAGED PACKAGES

If your package appears to be lost, arrives damaged, or has not been delivered within a reasonable period after the estimated delivery window, please contact our support team promptly.

Customers may be asked to provide:

  • Photos of the package
  • Photos of damaged items
  • Delivery documentation
  • Additional information required by the shipping carrier

Claims are reviewed according to carrier policies, applicable consumer protection laws, and ZENKAI's internal procedures.

Carrier investigations generally require 7–15 business days.

If the carrier confirms that the shipment has been lost in transit, ZENKAI may, at its discretion and where required by applicable law:

  • Send a replacement at no additional cost; or
  • Issue a full refund.

Approved refunds are processed to the original payment method within 5–10 business days. The time required for funds to appear in your account may vary depending on your payment provider or financial institution.

SHIPPING DELAYS

Although ZENKAI strives to meet estimated delivery times, shipping dates cannot be guaranteed.

Delays caused by shipping carriers, customs authorities, weather events, government actions, or other circumstances beyond our reasonable control do not automatically qualify for refunds or compensation.

Our customer support team will make reasonable efforts to assist customers in resolving shipping-related issues.

UNDELIVERABLE ORDERS

Orders may be considered undeliverable if:

  • The shipping address is invalid or incomplete.
  • Delivery is refused.
  • Customs clearance requirements are not fulfilled.
  • Import duties or taxes remain unpaid.
  • Carrier delivery attempts are unsuccessful.

Depending on the carrier's policies, packages may be returned, abandoned, or destroyed.

If a package is returned to ZENKAI, we may contact the customer to arrange reshipment. Additional shipping charges may apply.

Refund eligibility will be determined in accordance with applicable consumer protection laws and the circumstances of each case.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ZENKAI shall not be liable for:

  • Carrier delays
  • Customs delays
  • Government actions
  • Import restrictions
  • Delivery failures caused by inaccurate customer information
  • Events beyond ZENKAI's reasonable control

Nothing in this Shipping & Delivery Policy limits any statutory rights that cannot legally be excluded under applicable consumer protection laws, including those applicable in the European Union, the United Kingdom, Australia, or other jurisdictions where mandatory consumer rights apply.

CONTACT US

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Website: https://zenkaicore.com

Email: contact.zenkaicore@gmail.com

ZENKAI

Never Settle.