Terms of service

TERMS OF SERVICE & PRIVACY NOTICE — ZENKAI

Last Updated: [INSERT DATE]

Welcome to ZENKAI.

These Terms of Service ("Terms") govern your access to and use of the ZENKAI website, products, services, and related platforms.

By accessing, browsing, purchasing from, or otherwise using our services, you agree to be bound by these Terms and our Privacy Notice.

If you do not agree with any part of these Terms, you should discontinue use of our services immediately.

COMPANY INFORMATION

ZENKAI operates internationally through its business entities and fulfillment partners located in the United States and Brazil, serving customers worldwide.

Official Contact Information:

Website: [INSERT WEBSITE]

Email: [INSERT EMAIL]

WhatsApp: [INSERT NUMBER]

ELIGIBILITY

By using our services, you represent that:

  • You are at least 18 years old, or the legal age of majority in your jurisdiction;

  • You have the legal capacity to enter into binding agreements;

  • All information provided to ZENKAI is accurate, current, and complete.

PRIVACY & DATA PROTECTION

ZENKAI respects your privacy and is committed to protecting your personal information.

We collect and process personal data only when necessary for legitimate business purposes, legal obligations, contractual performance, or with your consent where required by law.

Depending on your location, your personal information may be protected under laws including but not limited to:

  • General Data Protection Regulation (GDPR);

  • UK GDPR;

  • California Consumer Privacy Act (CCPA/CPRA);

  • Brazilian General Data Protection Law (LGPD);

  • Other applicable privacy and consumer protection laws.

INFORMATION WE COLLECT

The information we may collect includes:

  • Full name;

  • Email address;

  • Telephone number;

  • Billing and shipping address;

  • Payment information;

  • Order history;

  • IP address;

  • Device information;

  • Browser information;

  • Website usage data;

  • Marketing preferences;

  • Customer support communications;

  • Any information voluntarily submitted by users.

HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfill orders;

  • Provide customer support;

  • Manage accounts and transactions;

  • Verify identity and prevent fraud;

  • Improve website functionality;

  • Personalize user experiences;

  • Send transactional communications;

  • Conduct analytics and performance monitoring;

  • Comply with legal obligations;

  • Deliver marketing communications where permitted by law.

INTERNATIONAL DATA TRANSFERS

Because ZENKAI operates internationally, personal information may be transferred, processed, and stored in countries different from the user's country of residence, including the United States and Brazil.

By using our services, you acknowledge that such transfers may occur in accordance with applicable data protection laws.

ZENKAI implements reasonable safeguards to protect transferred data.

USER RIGHTS

Depending on applicable laws, users may have rights including:

  • Access to personal information;

  • Correction of inaccurate data;

  • Deletion of personal information;

  • Restriction of processing;

  • Objection to certain processing activities;

  • Data portability;

  • Withdrawal of consent where consent is the legal basis for processing.

Requests may be submitted through our official contact channels.

COOKIES & TRACKING TECHNOLOGIES

ZENKAI may use:

  • Cookies;

  • Pixels;

  • Web beacons;

  • Tags;

  • Analytics tools;

  • Similar tracking technologies.

These technologies help us:

  • Maintain website functionality;

  • Improve user experience;

  • Analyze website performance;

  • Prevent fraud;

  • Deliver personalized content;

  • Measure advertising effectiveness.

Users may manage cookie preferences through browser settings or cookie management tools when available.

Disabling cookies may impact certain website functionalities.

ADVERTISING & ANALYTICS

ZENKAI may utilize third-party advertising, analytics, and remarketing services, including but not limited to:

  • Google Analytics;

  • Google Ads;

  • Meta Ads;

  • TikTok Ads;

  • Microsoft Clarity;

  • Other advertising and analytics providers.

These providers may collect information through cookies and similar technologies in accordance with their own privacy policies.

ZENKAI does not control the privacy practices of third-party providers.

ACCOUNT RESPONSIBILITIES

Users are responsible for:

  • Maintaining the confidentiality of account credentials;

  • Restricting unauthorized access to their accounts;

  • Promptly notifying ZENKAI of suspected unauthorized activity.

Users are responsible for all activities conducted through their accounts.

INTELLECTUAL PROPERTY

All content available through ZENKAI, including but not limited to:

  • Trademarks;

  • Logos;

  • Brand assets;

  • Product descriptions;

  • Images;

  • Videos;

  • Designs;

  • Text;

  • Software;

  • Website content;

is owned by or licensed to ZENKAI and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written authorization.

PROHIBITED USES

Users may not:

  • Violate applicable laws or regulations;

  • Interfere with website security;

  • Attempt unauthorized access to systems;

  • Upload malicious software or code;

  • Engage in fraudulent activity;

  • Misrepresent identity;

  • Infringe intellectual property rights;

  • Disrupt website operations.

ZENKAI reserves the right to suspend or terminate access for violations of these Terms.

THIRD-PARTY LINKS

Our website may contain links to external websites or services.

These links are provided solely for convenience.

ZENKAI is not responsible for:

  • Third-party content;

  • Third-party privacy practices;

  • External services;

  • Website availability;

  • Security practices of external platforms.

Users access third-party services at their own risk.

DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, ZENKAI provides its services on an "AS IS" and "AS AVAILABLE" basis.

ZENKAI makes no guarantees regarding:

  • Continuous operation;

  • Uninterrupted availability;

  • Error-free functionality;

  • Complete security;

  • Accuracy of third-party content.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, ZENKAI shall not be liable for:

  • Indirect damages;

  • Consequential damages;

  • Incidental damages;

  • Loss of profits;

  • Loss of business opportunities;

  • Data loss;

  • Service interruptions;

  • Cybersecurity incidents beyond reasonable control.

In no event shall ZENKAI's total liability exceed the amount paid by the customer for the specific product or service giving rise to the claim.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.

INDEMNIFICATION

Users agree to defend, indemnify, and hold harmless ZENKAI, its affiliates, directors, officers, employees, and partners from claims, damages, liabilities, losses, and expenses arising from:

  • Violation of these Terms;

  • Misuse of the services;

  • Violation of applicable laws;

  • Infringement of third-party rights.

CHANGES TO THESE TERMS

ZENKAI may modify these Terms at any time.

Updated versions will become effective upon publication on the website.

Continued use of the services after updates constitutes acceptance of the revised Terms.

GOVERNING LAW

These Terms shall be governed and interpreted in accordance with applicable laws of the jurisdiction in which the relevant ZENKAI operating entity provides services, without regard to conflict of law principles.

Where mandatory consumer protection laws apply in the user's country of residence, such rights shall remain unaffected.

CONTACT US

For questions regarding these Terms or our privacy practices, please contact:

Website: [INSERT WEBSITE]

Email: [INSERT EMAIL]

WhatsApp: [INSERT NUMBER]

ZENKAI

"The state that precedes the strike."